Pharmacy First Remote Consultations and How They Work
Fitting in a health appointment around a working day, or around a poorly child, is not always easy. Our remote video consultations for National Health Service Pharmacy First bring the appointment to you instead. You can be seen from anywhere in England, with free home delivery of your medication where one is needed, and no need to take time away from work or arrange childcare.
Why a remote appointment works well for many patients
A short video consultation fits into moments that an in-person appointment often cannot. It suits anyone at work who can only spare a few minutes, perhaps during a lunch break, without needing to leave the building or explain an absence. It also suits parents and carers, particularly when a child is unwell and arranging childcare to attend a pharmacy in person is difficult, or when the parent or carer themselves is unwell and would rather not travel.
Which conditions can be seen remotely?
Earache is the exception. Earache cannot currently be assessed remotely under this service, since a physical examination of the ear is needed. We offer earache assessment as a private, face-to-face appointment instead, without the age restriction that applies to the National Health Service pathway. You can find out more about our private pharmacist consultations.
How booking and your appointment work
How Your Booking & Appointment Work
Book Online
Select your preferred date and time online in just a few clicks. Choose a slot that seamlessly fits into your schedule.
Receive Your Link
Around 10 minutes prior to your consultation, check your inbox for an email containing your secure video call access link.
Join & Assess
Open the link to join from anywhere. Your pharmacist will review your medical history and conduct a thorough clinical assessment.
Free home delivery of your medication
Where a medicine is needed following your consultation, it is delivered to your home free of charge, so there is no need to collect it in person.
Occasionally, a condition needs medication urgently, sooner than home delivery would normally allow. In these situations, your consultation is referred to a participating pharmacy near your home, so you can collect your treatment promptly instead.
How to book your remote Pharmacy First consultation
Ready to book? Same-day slots are usually available.
Book a remote Pharmacy First consultationOr call 01493 857888. Address: Ground Floor, Row 60, 183a King Street, Great Yarmouth NR30 1LS.
Frequently asked questions about remote Pharmacy First consultations
Is this service free?
Yes, this is a National Health Service funded service, completely free at the point of use.
Where can I be located?
You can be seen from anywhere in England, provided you have a stable internet connection.
Which conditions can be treated remotely?
Sinusitis, sore throat, infected insect bites, impetigo, shingles, and uncomplicated UTIs in women (16–64). Note: Earache requires a face-to-face appointment.
Video Link timing?
Sent via email ~10 minutes before your appointment time.
How do I receive medication?
Delivered home free of charge, or referred to a local pharmacy for urgent same-day pickup.
Is it as thorough as in-person?
Yes, full clinical assessment guaranteed. If remote isn’t suitable, we guide you to the right next step.
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