Terms and Conditions

Our services

We provide a range of NHS and private pharmacy and clinical services, both in our pharmacy in Great Yarmouth and, where appropriate, by secure telehealth. The services available, and their prices, are described on our website and may change from time to time.

Most private services are available to adults aged 18 and over. Some services have specific eligibility criteria, which we will explain to you. Where a service is provided to a child, a parent or guardian must give consent and may need to be present.

Booking and appointments

You can book appointments through our website, which uses Halaxy, a secure healthcare booking system. When you book, you are responsible for giving accurate and complete information, including any relevant medical details, so that we can provide your care safely.

Please arrive on time for your appointment. If you need to change or cancel, please tell us as early as you can so that we can offer the slot to someone else.

Prices and payment

Prices for our private services are shown on the relevant pages of our website and are confirmed when you book. For private services, payment is taken securely online through our booking provider at the time of booking, unless we tell you otherwise.

We make every effort to keep our prices accurate and up to date. If we discover a genuine pricing error before your appointment, we will contact you to agree how to proceed.

Cancellations, refunds and your rights

If you need to cancel a private appointment, please contact us as soon as possible. Our cancellation and refund arrangements are confirmed to you at the time of booking. Where a service has already been provided, or a medicine or vaccine has been specially ordered or prepared for you, a refund may not be possible.

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015.

Clinical care and your responsibilities

Your care is provided by qualified professionals who will use their clinical judgement in your best interests. We may decline to provide a treatment, or recommend that you see your GP or another service, where we consider that to be the safer or more appropriate option. This is part of providing responsible care.

You agree to give us accurate information, to follow the advice and instructions you are given, and to tell us about any changes in your health or medication that may be relevant.

Using our website

You may use our website for lawful purposes only. The content on our website is owned by us or our licensors and is protected by intellectual property rights. You may view and print pages for your own personal, non-commercial use, but you must not copy, reproduce or republish our content without our permission.

We try to keep our website available and accurate, but we do not guarantee that it will always be available or free from errors.

Our responsibility to you

We take responsibility for providing our services with reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for anything else that cannot be excluded under the law.

Subject to this, we are not responsible for losses that were not foreseeable, or for the content of any third-party websites we link to. The information on our website is for general guidance and is not a substitute for professional advice. Please see our Disclaimer.

Privacy and complaints

We handle your personal information in line with our Privacy Policy. If something goes wrong, we want to put it right. Please see our Complaints procedure.

Changes and governing law

We may update these terms from time to time. The version on our website at the time you use our services is the version that applies, and the date at the top shows when they were last reviewed.

These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.